Privacy Policy
Middleton Road Denture Clinic
204 Middleton Road, Mira Mar WA 6330
Phone: 08 9842 6540
Email: info@middletondc.com.au
Effective date: 2 September 2026
Last updated: 2 September 2026
1. Our commitment to your privacy
Middleton Road Denture Clinic respects the privacy of our patients and is committed to protecting the personal and health information we collect and hold.
This Privacy Policy explains how we collect, use, disclose, store and protect your personal information, including your health information.
We handle personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs), as applicable to our practice.
This policy applies to information collected through our clinic, website, online booking services, contact forms, email, telephone and other communications with us.
2. What personal information do we collect?
The information we collect depends on your interaction with us and the services we provide.
This may include:
your name and date of birth;
telephone, mobile and email contact details;
residential and postal address;
appointment and booking information;
Medicare, health fund or other billing information where relevant;
medical and dental history;
information about your oral health and dental condition;
information relevant to providing denture and dental prosthetic services;
information about previous dentures or dental treatment;
treatment notes, clinical records and correspondence;
information provided by your dentist, doctor or other health professional where relevant and authorised;
photographs or other clinical images;
payment and transaction information; and
other information reasonably necessary to provide our services.
Some of the information we collect is health information, which is considered sensitive information under Australian privacy law.
We aim to collect only information that is reasonably necessary for providing our services and managing our practice.
3. How do we collect your information?
We generally collect personal information directly from you.
This may occur when you:
contact us by telephone or email;
submit an enquiry through our website;
make an appointment;
use our online booking system;
attend our clinic;
complete a patient or medical history form;
communicate with one of our dental prosthetists;
provide information during a consultation or treatment; or
provide information electronically or in writing.
Where appropriate and authorised, we may also receive information from another health professional involved in your care, such as a dentist or doctor.
4. Why do we collect your information?
We collect and use your personal information for purposes including:
providing denture and dental prosthetic services;
assessing your oral health and treatment needs;
planning and providing treatment;
maintaining accurate clinical and patient records;
communicating with you about appointments and treatment;
arranging and managing appointments;
sending appointment reminders by SMS or email;
communicating with you about matters relating to your care;
processing payments and managing accounts;
communicating with other health professionals involved in your care, where appropriate;
complying with legal, professional and regulatory obligations;
managing and improving our practice and services;
responding to enquiries, feedback and complaints;
protecting the health, safety and security of patients and staff; and
dealing with legal or insurance matters where reasonably necessary.
We do not use your personal or health information for direct marketing purposes.
5. Appointment reminders and communications
We may use your telephone number, mobile number and email address to communicate with you about your appointments and treatment.
This may include appointment confirmations, reminders, changes or cancellations, treatment-related information and other administrative communications.
These communications are for the management and delivery of your healthcare and are not intended to be marketing communications.
6. Praktika — patient records, forms, bookings and SMS
Middleton Road Denture Clinic uses Praktika as our practice-management system.
Praktika is used for:
maintaining patient records;
managing appointments;
online patient bookings;
sending patient history and other electronic forms;
sending SMS appointment reminders and other appointment-related communications; and
managing information associated with the provision of our services.
Praktika advises that its servers and data centres are located entirely within Australia and that patient personal and health information stored within Praktika is not stored or transmitted to servers outside Australia.
Based on this information, patient information held within our Praktika system is stored within Australia.
Praktika may also send emails to patients on our behalf as part of the management of their care, including emails containing or linking to patient history forms, appointment-related information and other communications associated with the management of a patient's care.
7. Email communications
Our clinic also maintains email accounts through Google/Gmail.
The email address published on our website may be used by prospective or existing patients to contact us. For example, you may use this email address to make an enquiry or request an appointment.
When you contact us through our website email address, your email address and the information contained in your email may be processed through Google's email services.
We do not routinely use our Gmail accounts to send patient appointment reminders or patient history forms. Those communications are handled through Praktika.
Because Google operates services and infrastructure in multiple countries, information contained in emails sent to or received through our Gmail accounts may potentially be processed or stored outside Australia.
We take reasonable steps to protect personal and health information contained in email communications.
8. Photographs and clinical images
From time to time, we may take photographs or other clinical images of a patient, including images of the mouth, teeth, dentures or oral condition.
Clinical photographs may be taken where reasonably necessary for assessment, treatment planning, monitoring treatment or maintaining an accurate clinical record.
Where a photograph is taken for a purpose other than providing or documenting healthcare — such as advertising, social media, promotional material, education or publication — we will obtain appropriate consent before using the photograph for that purpose.
We will not use patient photographs for advertising, social media or promotional purposes without appropriate consent.
Clinical photographs are treated as health information and will be stored and protected in accordance with our privacy and information-security obligations.
9. How we use and disclose your information
We will generally use or disclose your personal information for the primary purpose for which it was collected, including providing and managing your healthcare.
Where appropriate, we may disclose relevant information to:
other dental practitioners or health professionals involved in your care;
dental laboratories involved in the manufacture or repair of dentures or dental appliances;
service providers who assist us in operating our practice;
our practice-management and online booking provider;
SMS, email or communication service providers used to communicate with you;
payment processors and financial service providers;
insurers, professional advisers or legal advisers where reasonably necessary;
government agencies, regulatory bodies or other organisations where required or authorised by law; and
other persons where you have provided appropriate consent.
We will limit disclosures to information reasonably necessary for the relevant purpose.
We will not sell your personal information.
10. Overseas storage and disclosure
Personal and health information held within our Praktika practice-management system, including information associated with patient history forms, online bookings and SMS communications, is stored in Australia based on information provided to us by Praktika.
Our separate Gmail email services may involve personal information being processed or stored outside Australia.
Where personal information is disclosed to an overseas recipient, Middleton Road Denture Clinic will take reasonable steps to comply with its obligations under the Privacy Act 1988 (Cth) and the Australian Privacy Principles, including Australian Privacy Principle 8 concerning cross-border disclosure of personal information.
We will take reasonable steps to ensure that personal information is handled securely and appropriately by the service providers we use.
11. Information security
We take reasonable steps to protect the personal information we hold from:
misuse;
interference;
loss;
unauthorised access;
unauthorised modification; and
unauthorised disclosure.
Security measures may include appropriate physical, electronic and administrative safeguards.
Access to patient information is limited to people who require the information to perform their duties or provide services.
However, no method of storing or transmitting information electronically can be guaranteed to be completely secure.
12. How long do we keep your information?
We retain personal and health information for as long as reasonably necessary for the purposes for which it was collected, including to provide ongoing care, maintain appropriate clinical records and comply with applicable legal, professional and regulatory requirements.
When information is no longer required, we will take reasonable steps to securely destroy or de-identify it, subject to applicable legal or professional record-keeping requirements.
13. Access to your information
You generally have the right to request access to personal information we hold about you.
If you would like to access your patient or health records, please contact us using the details provided in this policy.
We will respond to your request within a reasonable period and in accordance with applicable privacy laws.
In some circumstances, we may be permitted to refuse access to information. If this occurs, we will explain the reason for the refusal where we are legally able to do so.
14. Correcting your information
We take reasonable steps to ensure that the personal information we hold is accurate, complete and up to date.
If you believe information we hold about you is inaccurate, incomplete or out of date, please contact us and request a correction.
We will consider your request and take reasonable steps to correct information where appropriate.
15. Privacy complaints
If you believe Middleton Road Denture Clinic has not handled your personal information appropriately, we encourage you to contact us first so that we can investigate and attempt to resolve your concerns.
Please provide sufficient details for us to investigate your complaint.
We will acknowledge, investigate and respond to privacy complaints within a reasonable period.
There is no charge for making a privacy complaint to us.
If you are not satisfied with our response, or if you believe your complaint has not been appropriately resolved, you may contact the Office of the Australian Information Commissioner (OAIC).
Further information about privacy complaints is available from the OAIC at www.oaic.gov.au.
16. Data breaches
We take reasonable steps to protect personal information from unauthorised access, disclosure or loss.
If we become aware of a data breach involving personal information, we will assess the incident and take appropriate action in accordance with applicable privacy laws, including the Notifiable Data Breaches scheme where applicable.
This may include taking steps to contain the breach, assess the potential impact, reduce the risk of harm and notify affected individuals and the OAIC where legally required.
17. Your choices
Where reasonably practicable, you may request that we communicate with you using a particular method or contact detail.
You may also ask questions about how we handle your personal information before providing information to us.
However, in some circumstances we may need particular information to provide you with appropriate denture or dental prosthetic services, maintain clinical records, communicate with you or comply with legal obligations.
18. Children and authorised representatives
Where we provide services to a child or to an individual who requires a parent, guardian or other authorised representative to act on their behalf, we may collect and disclose information to the relevant parent, guardian or authorised representative where appropriate and permitted by law.
We will consider the circumstances and applicable privacy requirements when determining whether information can be provided to another person.
19. Changes to this Privacy Policy
We may update this Privacy Policy from time to time to reflect changes to our practices, technology, services or privacy obligations.
The most current version will be made available through our website or from the clinic.
20. Contact us
If you have any questions about this Privacy Policy, wish to access or correct your information, or wish to make a privacy complaint, please contact us:
Middleton Road Denture Clinic
204 Middleton Road
Mira Mar WA 6330
Phone: 08 9842 6540
Email: info@middletondc.com.au
Privacy Policy last updated: 2 September 2026
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